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Writer's picturetan shi yiing

'ANSWERED CALLS' SHOW UNDER 'NO ANSWER' FILTER in UCM's CDR

Updated: Sep 22, 2021




Description

When filtering a 'No Answer' CDR report, the list shows 'Answered Calls' as well.


Explanation

This is the default design and expected.

According to the developers, as long as the sub-entry or call legs meet the Filter conditions (either No Answer or Answered), it will be pre-viewed as the first entry in the CDR results.

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