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Writer's picturetan shi yiing

Wave iOS is unable to transfer calls from the call queue





Issue Description

User is unable to transfer calls from the call queue via Wave iOS


Test steps:

1. Ext. 1008 (Wave iOS) is a member of Call Queue 6500

2. Ext. 1004 dials 6500

3. Ext. 1008 picks up the call and press Transfer (Blind) to 8002

4. Repeat step 1 to 3 with Transfer (Attended)


Test Results:

Nothing happens, the call stays at ext. 1008's Call Screen


Workaround

Go to Call Features > Call Queue > check Enable Feature Codes option in UCM.

Figure 1: Enable Feature Codes under Call Queue to allow call transfer from Wave iOS app



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