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tan shi yiing
Oct 4, 20211 min read
Wave iOS is unable to transfer calls from the call queue
Issue Description User is unable to transfer calls from the call queue via Wave iOS Test steps: 1. Ext. 1008 (Wave iOS) is a member of...
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tan shi yiing
Sep 8, 20212 min read
GXW410X Caller ID Detection with 3CX
Description We've always seen issue using GXW4104/4108 for not identifying caller ID on the incoming call. Here are some steps you may...
25 views0 comments
tan shi yiing
Sep 6, 20211 min read
Factory reset via SSH command
Description Beside resetting the phone via Web UI or reset pin on the device, you can also factory reset the phone via SSH command. How...
28 views0 comments
tan shi yiing
Sep 1, 20212 min read
Understanding Grandstream UCM Syslog Modules
Understanding Grandstream UCM Syslog Modules
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tan shi yiing
Aug 30, 20211 min read
Grandstream GRP260X freezes in 1.0.1.5X (temporarily fix)
Issue GRP260X freezes and not responsive occasionally, even after firmware upgrade and factory reset. Cause The freezing issue is caused...
139 views0 comments
tan shi yiing
Aug 26, 20212 min read
How to Recover Admin Password
Issue A lot of times, the users have forgotten “Admin Password” on the phone's web access page and have no access to the Factory Reset...
86 views1 comment
tan shi yiing
Aug 16, 20211 min read
How does the Firmware Upgrade work in Grandstream devices
General Settings Go to the gateway or phone's UI > Maintenance tab > Upgrade and Provisioning, make sure that: Allow DHCP Option 43 and...
25 views0 comments
tan shi yiing
Aug 6, 20211 min read
How to search and display Grandstream UCM's LDAP contact name on the phones
Scenario: If you are using Grandstream UCM as LDAP Server, you may find that that the contact names are not showing on the phones when...
17 views0 comments
tan shi yiing
Jul 30, 20211 min read
Postman HTTPS API - Return status -8
Issue Description Grandstream UCM returns status code -8 for certain actions such as getSystemStatus, addoutboundroute, listvoiptrunk...
12 views0 comments
tan shi yiing
Jun 28, 20212 min read
Phones stuck at 'Recovery Incomplete'
Issue GXP16XX phones are stuck at 'Recovery Incomplete' or 'Firmware Initialising" upon boot up. Cause The error is caused by power...
162 views0 comments
tan shi yiing
Jun 1, 20211 min read
How to Configure Syslog Server Locally in an Easy Way
Background Many users find it difficult to capture the Syslog from the phone or gateway devices when the issues are intermittent and...
45 views0 comments
tan shi yiing
Apr 28, 20212 min read
How to Get Syslog and Ethernet Packets from Grandstream Devices (using Wireshark)
If you are new to telephony networking and troubleshooting, this guide shows you step-by-step in setup and configuring the parameters to...
750 views0 comments
tan shi yiing
Apr 12, 20211 min read
How to recover Grandstream GVC32XX
A lot of times, we have seen Grandstream video conferencing unit (GVC 32XX series) are stuck at booting up with the logo. Here are the...
17 views0 comments
tan shi yiing
Oct 9, 20181 min read
Grandstream Gateway GXW4XXX Recovery Mode
Common Issues: Gateway is stuck at “Booting…” Web UI shows 'No Service Running' Recovery Mode 1. Keep the Ethernet cable connected 2....
16 views0 comments
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