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tan shi yiing
Oct 4, 20211 min read
Wave iOS is unable to transfer calls from the call queue
Issue Description User is unable to transfer calls from the call queue via Wave iOS Test steps: 1. Ext. 1008 (Wave iOS) is a member of...
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tan shi yiing
Oct 1, 20211 min read
Password recovery for UCM
Description This article describes how to recover the admin password of UCM. When the user forgets about the Web UI admin password, you...
13 views0 comments
tan shi yiing
Sep 22, 20211 min read
Known Issues with Wave Lite application
Description This article describes the known issues with the Grandstream Wave Lite application. Known issues 1. IPv6 Wave Lite...
21 views0 comments
tan shi yiing
Sep 22, 20211 min read
Grandstream Phones Bluetooth & Wifi Specifications
Description This article shows the Bluetooth and Wi-fi frequency range, transmission output power and antenna gain.
7 views0 comments
tan shi yiing
Sep 21, 20211 min read
'ANSWERED CALLS' SHOW UNDER 'NO ANSWER' FILTER in UCM's CDR
Description When filtering a 'No Answer' CDR report, the list shows 'Answered Calls' as well. Explanation This is the default design and...
11 views0 comments
tan shi yiing
Sep 10, 20211 min read
GXP16XX MIB file of the OID list
Description Management Information Base (MIB) parameters of GXP16XX in order to send correct requests to client (Grandstream end-points)...
20 views0 comments
tan shi yiing
Sep 8, 20212 min read
GXW410X Caller ID Detection with 3CX
Description We've always seen issue using GXW4104/4108 for not identifying caller ID on the incoming call. Here are some steps you may...
25 views0 comments
tan shi yiing
Sep 6, 20211 min read
Factory reset via SSH command
Description Beside resetting the phone via Web UI or reset pin on the device, you can also factory reset the phone via SSH command. How...
28 views0 comments
tan shi yiing
Sep 6, 20211 min read
Full Charging Time for DP722/730
The full charge time for the DP722 is 8 hours; The full charge time for the DP730 is 3 hours. Note: As the battery's use time becomes...
2 views0 comments
tan shi yiing
Sep 2, 20211 min read
Configuring GXP1628 MPK's Speed Dial via Grandstream UCM Zero Config
Scenario Mass provisioning 100 units of GXP1628's MPK setting via Grandstream UCM's Zero Config Steps AT UCM 1. Go to UCM's Web UI >...
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tan shi yiing
Sep 1, 20212 min read
Understanding Grandstream UCM Syslog Modules
Understanding Grandstream UCM Syslog Modules
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tan shi yiing
Aug 30, 20211 min read
Grandstream GRP260X freezes in 1.0.1.5X (temporarily fix)
Issue GRP260X freezes and not responsive occasionally, even after firmware upgrade and factory reset. Cause The freezing issue is caused...
139 views0 comments
tan shi yiing
Aug 26, 20212 min read
How to Recover Admin Password
Issue A lot of times, the users have forgotten “Admin Password” on the phone's web access page and have no access to the Factory Reset...
86 views1 comment
tan shi yiing
Aug 18, 20211 min read
Call Waiting Flow
Call Waiting Setting Go to Settings > Call Features Disable Call-Waiting During an active call and you receive a second call, the second...
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tan shi yiing
Aug 16, 20211 min read
How does the Firmware Upgrade work in Grandstream devices
General Settings Go to the gateway or phone's UI > Maintenance tab > Upgrade and Provisioning, make sure that: Allow DHCP Option 43 and...
25 views0 comments
tan shi yiing
Aug 16, 20211 min read
GWN7660 Deployment scenario, Performance, Antenna Data Sheet and Radiation Pattern
Description: This article describes the test bed setup and testing results of GWN7660. The maximum wireless performance is tested under...
8 views0 comments
tan shi yiing
Aug 11, 20211 min read
Configuring WP820 with 3CX
Description As WP820 is not listed as the supported phone model by 3CX, you are unable to add the phone's XML file or direct 'Phone...
32 views0 comments
tan shi yiing
Aug 9, 20211 min read
How to create UCM62XX's backup config file to UCM63XX
To do so, please: a. Create a config backup from the UCM62XX, attach the file as compressed to a support ticket. (If you are migrating...
12 views0 comments
tan shi yiing
Aug 6, 20213 min read
Recap of APAC Virtual Reseller Event August 2021 - Q&A
1. What are the Facility Management Solution provided by Grandstream? Our facility management solutions include our GDS series door...
9 views0 comments
tan shi yiing
Aug 6, 20211 min read
How to search and display Grandstream UCM's LDAP contact name on the phones
Scenario: If you are using Grandstream UCM as LDAP Server, you may find that that the contact names are not showing on the phones when...
17 views0 comments
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