Password recovery for UCM

Figure 1: 'Forgot Password' button at the Web UI login page

Description

This article describes how to recover the admin password of UCM.

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When the user forgets about the Web UI admin password, you can :

a. click 'Forget Password' button (as shown in Figure 1) the password will be sent to the user binding Email (under Maintenance > User Management).

You are encouraged to configure email binding during the initial setup.

Figure 2: The email address binding is under Maintenance > User Management

Figure 3: User will receive the email with the admin password

b. If you do not have the recovery email address configured, the only way to proceed is via hard reset on the LCD screen.

Upon the hard reset, enter the default administrator username “admin” and password.

Note: Units manufactured starting January 2017 have a unique random password printed on the sticker located on the back of the unit.

Older units have the default password “admin”.

Please always make a backup of the UCM configurations from times to times.